Transforming field service operations: Drive costs down and service levels up with mobility

The impact of the field service function can be felt throughout the business. When field service organizations operate at less than maximum effectiveness, many areas of the business are impacted — including customer satisfaction, service and retention levels as well as overall profitability. Achieving maximum productivity involves streamlining and automating processes to reduce or even eliminate the large volume of paperwork traditionally involved...

The next revolution in retail technology

Today’s retailer faces some of the toughest issues ever experienced in the history of the industry from a fundamental change in the way consumers shop to greatly increased expectations for service and price, thinning margins and skyrocketing competition...

Mobility Services Platform (MSP) Using MSP in Wide Area Networks (Carriers)

Wireless Data as a commercial carrier offering has adopted various wireless standards and has evolved over time with technology improvements in what are called “Generations”, or “G” (i.e. 1G, 2G, etc). With each technology improvement introduces higher data rates, additional features, and network enhancements. Figure 1 summarizes some of the technology standards and their evolution path...

Mobility solutions for the hospitality industry

In the hospitality industry, success depends upon consistent guest loyalty. Attaining that loyalty requires the delivery of a consistent and exceptional guest experience. Regardless of whether your employees are taking food orders, cleaning rooms, checking in guests or handling facilities maintenance, most of your employees are on the go all day long throughout often expansive environments — moving throughout a restaurant, traveling between hotel floors, out in a parking lot or on the pool deck...

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