Towards a more helpful Help desk and Customer Service. With Navara, Help desk and Customer Service (CS) staff can update, close out, and receive new

tickets from their remote location.

Navara dramatically improves help desk and CS performance and manageability by streamlining important tasks:

• Scheduling management
• Ticket management
• Issue escalation
• Report management
• Service level management
• Inventory and parts integration
• Status management

Many of Help desk and CS applications are tied to the desktop, leaving a great deal of potential value untapped. Help desk solutions improve workforce productivity, manageability of operations and services provided to customers. Mobilizing your help desk with Navara magnifies these benefits.

Supporting Field Service where it matters most

When it comes to customer support, Navara provides the tools and information field service professionals can use.

• Up-to-date customer contact information
• Account profiles and histories
• Contract and billing details
• Inventory tracking

Access to right information allows mobile workers to move quickly, and it minimizes redundant calls, duplicate efforts, and errors. Because they can update the help desk database from the field, service personnel won’t have to enter service notes hours later or the next day. The system sees the information sooner, keeping your helpdesk database more accurate, more current and more complete.