Mobile Help Desk Solutions


Towards a more helpful Help desk and Customer Service. With Navara, Help desk and Customer Service (CS) staff can update, close out, and receive new

tickets from their remote location.

 

Navara dramatically improves help desk and CS performance and manageability by streamlining important tasks:

Mobile Help Desk Software

  • Scheduling management
  • Ticket management
  • Issue escalation
  • Report management
  • Service level management
  • Inventory and parts integration
  • Status management

 

Many of Help desk and CS applications are tied to the desktop, leaving a great deal of potential value untapped. Help desk solutions improve workforce productivity, manageability of operations and services provided to customers. Mobilizing your help desk with Navara magnifies these benefits.

Supporting Field Service where it matters most


When it comes to customer support, Navara provides the tools and information field service professionals can use.

  • Up-to-date customer contact information
  • Account profiles and histories
  • Contract and billing details
  • Inventory tracking

 

Access to right information allows mobile workers to move quickly, and it minimizes redundant calls, duplicate efforts, and errors. Because they can update the help desk database from the field, service personnel won’t have to enter service notes hours later or the next day. The system sees the information sooner, keeping your helpdesk database more accurate, more current and more complete.

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Find out more about products

>> Mobile field service
>> Mobile sales solutions
>> Mobile healthcare solutions
>> Mobile help desk / customer service solutions
>> Mobile building inspection and equipment solutions
>> Mobile package tracking / proof of delivery solutions
>> Mobile asset and Inventory management maintenance solutions



 Are you a software publisher?

Would you like to give your customers a mobile version of your application? Navara developed partner program (OEM and resellers) for software companies who wish to sell to their customers a mobile version of their application.

 

Mobile Help Desk Solutions

Mobile Help Desk SolutionsMobilize your IT or Help desk Support 
Schedule a Webinar

Join informative web demonstrations of our products. Find out how the mobile solutions can help to optimize your business.
- Speaker: Bill McDaniel, Navara Software Engineering
- Theme: demonstations products and solutions of Navara

Club Navara

“Club Navara is the overall name of the support programs Navara offers its Value Added Resellers, OEM partners and Technical Alliances.

 Club Navara is about day-to-day hands on support to help you develop and sell more and better mobile data solutions.